FAQ's
Learn more about Impact through our frequently asked questions. If you would like further information, please send us an email:
Impact believes in 100% of donations going to charity.
As an organisation we have adopted a community funding model that allows us to operate with the support and collaboration of our community members. Our operations are to be sustained through optional contributions, which means people have the choice to contribute financially if they find value in our work. This approach not only empowers donors to decide how they engage with us but also ensures that our services remain accessible to everyone.
The purchase and use of Gift Cards do not qualify for tax credits with the IRD.
Additionally, not all donations will be eligible for tax credits. Please check the Donee Status for donations in the product description as well as the information provided by the IRD.
The following is information provided by the IRD
You can claim 33.33 cents for every dollar you donated to approved charities and organisations. You can only claim on donations that added up to the same amount or less than your taxable income during the tax year.
Who can claim
You can claim donation tax credits if all of the following situations apply to you.
You're claiming as an individual and not on behalf of a trust, partnership or company.
You earned taxable income during the tax year in which you're claiming a donation.
You were a New Zealand tax resident at any time during the tax year, 1 April to 31 March.
What you can claim
You can claim tax credits for donations of $5 or more when the donation:
was to an approved charity or organisation
did not provide any direct benefit to you or your family
was not given, bequeathed, done or appointed by will or made by way of a full or partial debt forgiveness.
Donations to schools
You can claim for donations to most schools and parent-teacher associations.
You cannot claim for:
tuition fees
private school fees
exam fees
attendance dues
tertiary education fees
parent-teacher association membership fees
costs for a student doing a voluntary activity which is not part of the school curriculum
costs of materials for something a student made at school and took home, such as something made in a woodwork class.
How much you can claim
The total you can claim in a tax year is the lesser of:
33.33% of your total donations
33.33% of your taxable income.
If your total donations were more than your taxable income, you can split your donations with your spouse or partner. You would claim up to your amount of taxable income and your spouse or partner would claim the rest, up to their amount of taxable income.
Splitting donations with your spouse or partner
When you submit your donation receipt in myIR, let us know how much of it you want to give to your spouse or partner. We'll make sure your spouse or partner gets this amount. They do not need to submit the receipt themselves. You can do this even if the receipt is in your name only.
Am I eligible for a tax credit for my donation?
If certain criteria are met, you, as an individual, can claim a donation tax credit on a donation of $5 or more. You cannot claim a donation tax credit on behalf of a company, trust or partnership. Check your eligibility for each donation receipt.
Impact Supporters help by contributing to our operating costs. This allows for 100% of all donations to go to your chosen charitable causes.
Examples of costs covered by Impact Supporters:
Payment Processing Fees (estimated at 4% of the donation amount).
Bank Fees (account fees, batch payments & international transfer fees).
Administration (website, email domain, office supplies and staffing).
If you would like to support these costs, you can add an optional contribution during the checkout process or become a regular donor through our impact supporter subscriptions. You can click below for more information.
www.charityimpact.org/impact-supporters
Impact considers itself to be a funding partner. We will actively search for charitable organisations which we believe align with our values and priorities. Organisations must still complete a verification process to ensure that they are eligible to be listed on the Impact platform.
Impact also values feedback and recommendations from our online community.
If you would like to recommend a project to us, please email info@charityimpact.org.
The donations displayed on Impact for organisations operating overseas have been converted from the organisation's local currency into New Zealand dollars using the mid-market exchange rate. In the event of a currency fluctuation resulting in a variance of more than 10%, the donation product will be adjusted accordingly to better reflect the current pricing.
If you wish to raise a concern or complaint, please submit this in writing by emailing info@charityimpact.org or by sending a letter to:
Impact Aotearoa Charitable Trust
22 Woodhurst Drive
Christchurch 8051 New Zealand
Any complaints will be assessed and acted on within 14 days of the concern being raised. If a satisfactory resolution cannot be achieved by discussion between the parties, independent mediation may be sought to resolve any outstanding issues.
Impact terms and conditions for payments and our refund policy for donations.
Donations refund policy:
Impact (Impact Aotearoa Charitable Trust) will refund all donations made that are fraudulent due to unauthorised use of a credit card. There may also be times when we are unable to use funds raised for a specific purpose. If this happens, we may refund these donations. In all circumstances, refunds of donations will be at our discretion. Before we can refund an online donation, we will find out if the donation has already been applied to a charitable purpose and whether or not it can be refunded back to the donor.
If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please email info@charityimpact.org
Donations, automatic payment & subscription terms and conditions:
If you make a donation, set up an automatic payment or have a subscription with Impact, these are the terms and conditions you accept.
By ticking the box “I agree to the donation terms and conditions” you are saying:
All prices displayed on the Impact website are in New Zealand dollars.
If a donation is eligible for a tax credit, Impact will email a receipt within 60 days of the donation being made.
Tax receipts for subscriptions will be emailed as one receipt at the completion of the Financial Year.
An automatic payment or subscription can be cancelled by the subscriber at any time.
A contribution to the Impact Community Fund may be invested by the Impact Aotearoa Charitable Trust Board.
Impact remits any funds received for charities on the 20th day of each month, providing there are no other special agreements in place.
Read our privacy statement below and find out how to contact us if you have concerns about the use of your personal information.
Protecting your privacy
Impact is committed to ensuring the privacy of your personal information and complying with the Privacy Act 2020.
Your personal information remains private and confidential to Impact. We do not rent, sell, or exchange your personal information.
Unless we reasonably believe that we are required to do so by law, we will only pass on your information to other organisations where you have notified Impact that you wish to receive updates from them.
If you are under 16 years old, please ask your parent or guardian before signing up on this site.
Collection of personal information
Impact collects information about our supporters, customers, donors and members, including:
Personal information that you provide voluntarily for example when registering, completing forms, in correspondence with us, when you purchase our donation products or services.
Aggregated website traffic information collected by our web server or third party systems we subscribe to.
We explain the ways we collect personal information in more detail below.
Use of personal information
Your personal information enables us to:
Verify your identity;
Process your donations accurately and securely;
Respond to your requests, enquiries, feedback, or customer service related activities;
Communicate with you on matters relevant to your donation, and from time-to-time provide you with information about Impact that may be of interest to you;
Provide you with any services that we offer and any goods that you purchase;
Improve our website and mobile apps so we can give you a better online experience;
Consider you for volunteer and/or employment positions with Impact;
Provide you with any other services you have requested;
Protect and/or enforce our legal rights and interests, including defending any claim;
Comply with the Privacy Act 2020 and for any other purpose authorised by law;
Use the information for any other purposes for which you have given us your permission.
Retention of your personal information
We will retain personal information that we collect for as long as it is required for the purpose/s for which it was collected, or otherwise as required by law. In most cases, once personal information is no longer required, we will securely destroy it or otherwise delete all identifying details so that only anonymised data is retained.
If you choose to stop using Impact, or if you pass away, we will deactivate your account and remove your personal information.
Access to your personal information
We take all reasonable steps to ensure that your Personal Information that we hold is accurate, up to date, complete, relevant, and not misleading. Please feel free to contact us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you. If it is wrong, we will correct it.
Communications from Impact
From time to time, Impact may send you communications that we feel are appropriate to the nature of your relationship with us.
Unsubscribe policy
We strive to only send emails to those who want to receive it. If you would not like to receive future emails from us, please email info@charityimpact.org.
Website privacy and security
We take the security of your Personal Information seriously. We take all reasonable steps to ensure that we keep your Personal Information secure, both in electronic and hard copy format, and to protect against loss, unauthorised access, use, modification, disclosure, or other misuse.
Credit and debit card security
We work diligently to protect the security of your personal information, including credit and debit card information. When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer (SSL), which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on the browser.
External links
There are links on our website that take you to other websites outside of our service. Any links provided to third party websites are provided solely for your convenience. The operation and content of such third party websites is beyond our control; we do not endorse in any manner whatsoever, or accept any responsibility for, the content or other material that may be contained on such websites, the use of such websites, or any products or services advertised on or sold through any such websites. We will not be liable under any circumstances for any damages whatsoever, direct or indirect, resulting from any use of this website or any third party website linked to this website, whether or not we are advised of the possibility of such damages.
Payments made by credit and debit card
Impact uses a secure PCI-compliant third party to handle credit and debit card payments made through this site. Credit card information is not stored or processed by internal Impact systems.
Mandatory reporting of notifiable privacy breaches
If your personal information is involved in a privacy breach which we reasonably believe has caused or is likely to cause serious harm to you (“a Notifiable Privacy Breach”), we will inform you and recommend what steps you should take in response. We will also report a Notifiable Privacy Breach to the Office of the Privacy Commissioner.
Changes to this Statement
We reserve the right, at any time, to modify, amend or update these terms without notice. If you have any questions about this statement, or any intended changes, please contact Steve Deverell at info@charityimpact.org
Site Content
The material in this site may include technical inaccuracies or typographical errors. Impact may make changes or improvements at any time.
General
We accept no liability for any failure to comply with the terms and conditions presented in this website where such failure is due to circumstances beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasions. If any of these terms and conditions are held to be invalid, unenforceable, or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Security of Information
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you may transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Digital Impact Cards (Gift Cards) are issued by Impact Aotearoa Charitable Trust and are only redeemable for donations to charitable organisations listed on the Impact website.
The purchase and use of Gift Cards do not qualify for tax credits with the IRD.
Gift Cards may not be redeemed for cash. They are not legal tender, account cards, credit or debit cards or securities.
Gift Cards cannot be used for subscriptions.
Gift Card credit will expire 24 months from the issue date. After expiry, the Gift Card is no longer valid. All transactions will be declined and any outstanding balance will be forfeited to Impact Aotearoa Charitable Trust.
Gift Cards should be held in a secure place, as any person holding the Gift Card may be able to use it to make donations.
Lost or stolen Gift Cards will not be replaced.
The minimum purchase amount is set at $10 NZD and the maximum amount is $500 NZD.
A Gift Card may not be copied or reproduced in any circumstances.
These terms and conditions apply to any special coupons or promotions offered by Impact.
Special Promotion Coupon Use
Impact may use coupons and cards for promotional purposes, including:
Limited-time offers
Cause related marketing
Special event fundraising campaigns
Donor discounts & rewards
The coupon can only be used online at www.charityimpact.org to make a tangible donation to an organisation listed on the donation platform. Coupons do not apply to gift cards, subscriptions, or one click donations.
All prices displayed on the coupon and Impact website are in New Zealand dollars.
In order to be redeemed the coupon code must be entered during the online checkout process.
To process the order a minimum of $5 NZD will need to remain. This is to be paid by the donor.
Each coupon is unique and can only be used once, unless otherwise stated.
Coupons cannot be combined with any other promotional offers or discounts.
Coupons are non-transferable and cannot be sold or exchanged for cash.
* If a donor makes a further contribution i.e. tops up a payment to complete a donation, this may be reviewed by Impact and considered for tax credits.
Expiration
Coupons may expire on a specified date or once a particular fundraising target is met. This means that once the designated amount of donations has been achieved, the coupon will no longer be valid, regardless of its original expiry.
Refunds and Cancellations
If a donation is made using a coupon, it cannot be refunded or cancelled.
Impact reserves the right to modify these Terms at any time, without notice.
Impact may utilise stock images in the promotion of its activities and initiatives.
These images are chosen to accurately reflect the essence of the services we provide and the diverse communities we support. Please note that while these images capture the spirit of our work, they may not depict actual individuals, events, or locations associated with Impact.